Workshops, webinars & learning experiences

In this half day workshop we focus how we handle both our personal anger, as well as managing the anger of others, that leads to conflict. This module can also be added to others such as dealing with difficult customers and having courageous conversations. It is highly interactive with lots of practical exercises.

In this half day workshop or short session, we focus on ways to build your level of assertiveness, such as how to speak up when you're feeling uncomfortable, increase your levels of self-confidence and walk away feeling more confident the next time you have to assert yourself.

In this half day workshop, we dial up or down the level of communication skills needed for your requirements. We cater from basic communication skills to advanced communication skills needed in the workplace. This module dovetails well with other sessions such as assertiveness skills, influencing others and managing up.

In this half day workshop we focus on why our customers become angry, and methodologies on how to de-escalate the emotional situations. Participants leave equipped to resolve issues calmly and effectively so we retain our customers as well as our staff who may be exposed to difficult customers.

In this short session we help people who have to delegate to others. We look at the blockers to delegation and how to delegate effectively so that the job gets done, on time, and within the parameters. This module works well together with time management and prioritisation.

In this half day workshop we help participants to negotiate a variety of situations, depending on the role they are in, for example from negotiating a big sale to gaining a salary increase. This workshop is highly practical where participants get to use their newly learned skills to negotiate for a preferred outcome.

In this half day workshop or short session, we focus on ways to both give and receive feedback. We look at how to give balanced and objective feedback, whether it is part of performance reviews or general feedback in the workplace.

In this half day workshop, we focus on how to have those tricky conversations that we may experience during our lifetime. We generally don't like having those difficult conversations and often avoid them. We focus on a methodology to help you feel better prepared to have those conversations. This is an interactive session where participants get to practice their skills in a safe environment.

In this short session we help people who have to influence other people. Some people have formal authority to influence others, however, most of us work in organisations where we have to influence other stakeholders without the necessary authority to go with it. This is an interactive session where participants get to practice their skills in a safe environment.

In this short session we help people who want to learn how to manage their manager, whether it is getting your ideas across more effectively, managing their poor decisions in the workplace or get that next promotion. This is an interactive session where participants get to practice their skills in a safe environment.

In this one to two day workshop we cover all aspects of personal development. This bespoke design will focus on what your participants want to improve their skills on. The duration and nature of this workshop will depend on your organisational needs and projects.

In this one day workshop we cover all aspects of presentations that people are required to do as part of their work, without doing a "death-by-PowerPoint." The duration and nature of this workshop will depend on your organisational needs. Participants get at least 3 opportunities to present to their colleagues in a safe and constructive feedback based environment.

We can design and co-create any other bespoke inter-personal training to suit your organisational needs